These terms and conditions apply to all tours made available by the West Coast Wilderness Railway (WCWR). By making a booking for a tour, you warrant that you have read these terms and conditions and agree to be bound by them.
If the booking for a tour is made through a third party, the terms and conditions of that third party also apply.
West Coast Wilderness Railway will endeavour to provide your tour but reserves the right to refuse requests and bookings due to insufficient or excessive numbers of requests.
All tours are subject to availability, minimum participation requirements, and prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator, that the weather or any other conditions are unsafe to conduct the tour. A full refund will be applicable in this event.
Where a steam locomotive is not operable, heritage diesel locomotives may be used instead.
Code of conduct
For the safety and enjoyment of all passengers, all ticket holders are bound by the following:
For your own safety during an emergency, you must be able to climb off the carriage independently and walk a short distance along uneven ground. WCWR asks passengers to carefully consider their own health and fitness levels before committing to their journey.
Passengers with limited mobility are welcome onboard WCWR, however. we have limited available storage for mobility aids and these must be booked with our ticketing team in advance. Large aids, such as electric wheelchairs are not able to be accommodated onboard. Please contact us at firstname.lastname@example.org or by phone on (03) 6471 0100 to discuss your needs further.
All tour bookings must be paid in full at the time of reservation. By providing credit card details you warrant that you have the authority to use the credit card and you authorize the West Coast Wilderness Railway to charge the cost of your booking to the credit card.
Passengers may not travel without a valid and age-appropriate ticket. Adults may not travel on child tickets under any circumstances. Incorrect tickets will be considered forfeit and will not be eligible for refund.
Cancellations made 72 hours or more prior to scheduled tour start time do not incur a cancellation fee
Cancellations made less than 72 hours prior to scheduled tour start time incur a cancellation fee of the full ticket price for tour booked.
Passengers should not travel if unwell. If a passenger is unwell the morning of departure, a minimum of 1-hours’ notice is required. Refunds due to illness is at the discretion of WCWR staff.
If a deposit has been made:
No refund will be given for any non-used services or non-arrival. Cancellations must be made by notifying the West Coast Wilderness Railway on (03) 6471 0100 between the hours of 8am and 4pm business days.
In the event that the West Coast Wilderness Railway or a third party operator cancels a tour you have booked then all monies paid for your booking will be refunded in full within 14 days of the cancellation.
The liability of the West Coast Wilderness Railway arising from any cancellations of tour bookings by the West Coast Wilderness Railway or a third party operator is limited to the amount paid for the tour booking.
Children 17 years and under are entitled to child fares on the West Coast Wilderness Railway.
Children under 2 years of age are classified as infants and travel free (maximum of one infant per paying adult). Infants are not guaranteed a seat.
WCWR reserves the right to request proof of age for children travelling on child and family tickets. Should proof of age not be available, the full adult fare may be charged or carriage may be refused.
Further terms and conditions as stated at ticket collection may also apply.
COVID-19 Safety Conditions of Carriage
The below conditions are designed to provide the safest environment for our staff and customers:
We acknowledge that scanned temperatures can be impacted by a number of factors. Passengers that record a temperature over 37.5 C at our primary stations will be asked to re-test again within 10-15 minutes. If the high temperature persists, passengers will be unable to travel and provided with a full refund.
The West Coast Wilderness Railway team recognises that changes to the COVID Safety landscape are constantly evolving and, as such, reserves the right to update the above terms and conditions based on any additional requirements enforceable by law.
Failure to comply with these conditions may result in refusal of services and / or travel. No refunds will be provided to passengers and customers that fail to comply with such directives.
The West Coast Wilderness Railway is committed to protecting the privacy of the personal information that you provide. Please see our extended Privacy Statement at https://www.wcwr.com.au/basic-pages/privacy-policy.