These terms and conditions apply to all tours made available by the West Coast Wilderness Railway. By making a booking for a tour, you warrant that you have read these terms and conditions and agree to be bound by them subject to such changes as notified to you from time to time. If the booking for a tour is made through a third party, the terms and conditions of that third party also apply.
The below conditions are designed to provide the safest environment for our staff and customers, however, we strongly recommend our guests travel with the COVID Safe phone application:
The West Coast Wilderness Railway team recognises that changes to the COVID Safety landscape are evolving and, as such, reserves the right to update the above terms and conditions based on any additional requirements enforceable by law.
West Coast Wilderness Railway will endeavour to provide your tour but reserves the right to refuse requests for bookings or actual bookings due to insufficient or excessive numbers of requests. All tours are subject to availability, minimum participation requirements, and prevailing weather conditions at the time of operation. A tour may be cancelled up to the time of departure if it is the opinion of the tour operator, that the weather or any other conditions are unsafe to conduct the tour. A full refund will be applicable in this event.
On the rare occasion a steam locomotive is not operable, heritage diesel locomotives may be used instead.
All tour bookings must be paid in full at the time of reservation. By providing credit card details you warrant that you have the authority to use the credit card and you authorize the West Coast Wilderness Railway to charge the cost of your booking to the credit card.
In the event that the West Coast Wilderness Railway or a third party operator cancels a tour you have booked then all monies paid for your booking will be refunded in full within 14 days of the cancellation.
The liability of the West Coast Wilderness Railway arising from any cancellations of tour bookings by the West Coast Wilderness Railway or a third party operator is limited to the amount paid for the tour booking.
If a deposit has been made:
No refund will be given for any non-used services or non-arrival. Cancellations must be made by notifying the West Coast Wilderness Railway on (03) 6471 0100 between the hours of 8am and 4pm business days.
Children 17 years and under are entitled to child fares on the West Coast Wilderness Railway.
Children under 2 years of age are classified as infants and travel free (maximum of one infant per paying adult). Infants are not guaranteed a seat.
Further terms and conditions as stated at ticket collection will also apply.
The West Coast Wilderness Railway is committed to protecting the privacy of the personal information that you provide.
Your personal information is primarily used for the purpose of registering your booking and experience or responding to your request. If you do not provide us with this information, you will not be able to access the requested service. If you opt in to our marketing communication, you may also receive additional offers and communication.
We will only disclose your personal information if it is necessary for the purpose of providing the products or services that you request or complying with our legal obligations, which may include any official requests for contact details in line with our COVID Safety Plan.
We will give you the opportunity to access the personal information that we may hold about you and, where necessary, correct any errors in this information (some restrictions and cost may apply).